1. Introduction
Hamid DataLink provides digital services that may include airtime and data vending, bill payments, wallet services, identity-related services, and transaction management. This policy explains how we handle information when you register or use our website and mobile application.
2. Information we collect
- Account information: name, username, email address, phone number, profile details, and encrypted authentication credentials.
- Verification information: details and documents supplied for identity, KYC, account recovery, or regulatory checks.
- Transaction information: purchases, wallet activity, references, beneficiaries, payment status, and service history.
- Technical information: IP address, device and browser information, diagnostic logs, and security events.
- Support information: messages, attachments, and details supplied when contacting customer care.
3. How we use information
- To create, secure, and manage user accounts.
- To provide requested services and maintain transaction records.
- To verify identity, prevent fraud, and investigate suspicious activity.
- To provide customer support and send important service notifications.
- To maintain, analyse, and improve platform reliability and performance.
- To comply with applicable legal, financial, and regulatory obligations.
4. Service providers and sharing
We may share the minimum information required with payment processors, banks, verification providers, telecommunications or utility partners, infrastructure providers, and professional advisers. We do not sell personal information. Information may also be disclosed where required by law or necessary to protect users, the public, or our platform.
5. Data security
We use reasonable administrative, technical, and organisational safeguards to protect information. No internet or storage system is completely secure, so users should protect their password and PIN, keep devices secure, and report suspected unauthorised access promptly.
6. Data retention
Information is retained only for as long as reasonably necessary to provide services, resolve disputes, prevent fraud, maintain financial records, and meet legal or regulatory duties. Retention periods may differ depending on the record and reason it is held.
7. Your choices and rights
Subject to applicable law, you may request access to or correction of your information, object to certain processing, withdraw consent where consent applies, or request account deletion. We may need to verify your identity before completing a request.
8. Cookies and local storage
Our website and application may use cookies, session storage, or device storage to maintain sign-in state, remember preferences, improve performance, and protect account security.
9. Children’s privacy
Our services are not intended for children who cannot lawfully consent to their use. If you believe a child has supplied personal information improperly, please contact us so we can review and take appropriate action.
10. Account deletion
You can review the steps and consequences of deleting an account on our Delete Account Policy page.
11. Policy updates
We may update this policy when our services, practices, or legal obligations change. The latest version and effective date will remain available on this page.