Delete Account Policy

1. Your right to request deletion

Hamid DataLink respects your ability to control your personal information. A registered account holder may request deletion of their account and associated personal data, subject to identity verification and records we must retain for lawful purposes.

2. How to submit a request

1. Send an email from your registered email address to info@hamiddatalink.com.@elseContact support from inside the Hamid DataLink application.
2. Use the subject “Account deletion request”.
3. Include your registered full name, username, email address, and phone number.
4. Do not include your password, transaction PIN, OTP, card PIN, or other secret credentials.

We may request additional information through a secure channel to confirm that the requester owns the account.

3. Before requesting deletion

• Complete or resolve pending transactions, disputes, refunds, and support requests.
• Withdraw or use any eligible wallet balance, subject to applicable account rules.
• Download any receipts or records you wish to keep.
• Remove the account from devices you no longer control.

4. Information deleted or de-identified

After verification and approval, we will delete or de-identify information that is no longer needed, which may include profile details, stored preferences, device tokens, saved beneficiaries, and non-essential support or usage records.

5. Information that may be retained

Certain records may be retained where reasonably necessary for financial reconciliation, fraud prevention, dispute resolution, security, tax, audit, or legal and regulatory obligations. Access to retained information is restricted, and it is deleted or de-identified when the applicable retention need ends.

6. Processing time

We aim to acknowledge requests promptly and complete verified deletion requests within 30 days. Complex requests, unresolved transactions, legal restrictions, or an inability to verify ownership may require additional time. We will communicate material delays through the registered contact channel.

7. Effect of deletion

• You will lose access to the account and its services.
• The deletion may be irreversible once completed.
• Promotional rewards, preferences, and saved account information may be permanently removed.
• A new registration may be required if you later wish to use the service again.

8. Security and fraudulent requests

We will not process a deletion request until account ownership is reasonably verified. Requests suspected to be fraudulent, unauthorised, or connected to an active investigation may be paused or rejected as permitted by law.